Backup Error

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Backup Error

Postby sygenltd » Wed Mar 16, 2016 11:40 pm

We are currently backing up an exchange database. This had been successful for several months but for the last few days it has come up with a backup error.
This is the error log:
Writer Failures
Writer Id: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}
Instance Id: {6989EB56-04D1-485F-913B-FF495A28A823}
Writer Name: Microsoft Exchange Writer
Writer State: 1
Failure Result: 800423F3
Application Result: 1
Application Message: (null)
Component: 35f87f3f-57a4-45b8-bb59-d7ff97118018
Logical Path: Microsoft Exchange Server\Microsoft Information Store\servername
Component Result: 800423F3
Component Message: (null)
File Spec: F:\Exchange\Mailbox Database ********.edb Recursive: 0
File Spec: C:\Program Files\Microsoft\Exchange Server\V15\Mailbox\Mailbox Database ********\\E00*.log Recursive: 0
File Spec: C:\Program Files\Microsoft\Exchange Server\V15\Mailbox\Mailbox Database *********\E00.chk Recursive: 0
*-----------------------------*

can anyone help with what this means and how it can be resolved as we currently do not have an email backup.
sygenltd
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Posts: 7
Joined: Wed Jul 01, 2015 8:41 pm

Re: Backup Error

Postby Stuart » Fri Mar 18, 2016 11:03 am

Hi there,

It's Stuart here from the BackupAssist team, thanks for posting on our forum.

Looking at the information you've provided, it appears that the Exchange VSS writer on your system is experiencing issues.
What operating system are you running?
What version of Exchange are you running?

I believe that you'd be best off opening a support request with our team to troubleshoot this issue efficiently. The steps to do this are as follows:
1. Open BackupAssist.
2. Click on the Help menu across the top of the console.
3. Select Feedback and Support... from the drop down menu.
4. Click on Contact Support.

5. Enter the details asked for:

Valid E-mail Address: (so we know where to send our answer to your question).
Subject: Brief overview of your query.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.


Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on the applicable path to your system:


C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.

If you find that this file is too large to email directly; please upload directly to our support team via http://www.backupassist.com/BackupAssis ... submit.php.
Please note that there is a 50MB file size limit. If it's larger then please let us know.
Stuart Edwards
BackupAssist Support

*Have you tried restoring from your backups lately?*
Stuart
Cortex I.T.
 
Posts: 998
Joined: Tue Sep 02, 2008 2:25 pm


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