Some backups deleted when not necessary

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Some backups deleted when not necessary

Postby xarilo » Wed Jan 10, 2018 9:10 pm

Hello,
We have an issue. Some backups are being deleted even if the space is not full. It has happened twice during the last two months. Specifically, when it has made 14 backups (1 per day), the next backup deletes the previous 14. We do not know why, but it's happening.

How can we solve it? How can we do to delete only the last one when there isn't enough space?

We are using V10.2.1
Thanks.
xarilo
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Re: Some backups deleted when not necessary

Postby Mike D » Thu Jan 11, 2018 9:24 am

To properly troubleshoot this issue we will need to have a detailed look at the logs and reports. Can you send in the diagnostics so we can
have a detailed look at this issue for you?

To send diagnostics
1) Go to Help > Contact Support
2) Fill out the form and ensure that the Submit system diagnostics checkbox at the bottom is ticked.
Thank You,
Mike Deaton
BackupAssist U.S. Help Desk Team Leader
US Support Office: Louisville, KY
+812-206-4265
helpdesk@backupassist.com
www.backupassist.com
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Mike D
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