Upgrade Protection
What is Upgrade Protection?
Upgrade Protection is an optional annual subscription that entitles the subscriber to free upgrades to the latest version release of BackupAssist, and includes the following benefits:
- 24x7 access to upgrades: installing the latest version of BackupAssist is just a few clicks away. There's no need to wait for purchase approval or payment confirmation: simply download and install the latest version as soon as you're ready. As long as you have a current Upgrade Protection subscription you can upgrade to any version release for free, at any time.
- Free upgrade for all associated add-ons: The Upgrade Protection subscription covers the BackupAssist license. All associated add-on licenses (Exchange Mailbox, SQL, etc) are upgraded for free whenever you upgrade BackupAssist to a new version (e.g. v5, v6, etc).
- Save money: renew your Upgrade Protection subscription before it expires to receive a 30% off the normal subscription price. This presents significant savings when compared with paying the full upgrade price without an Upgrade Protection subscription.
- Dedicated technical support: call or email us any time for assistance with BackupAssist during our designated support hours, or even arrange a time for one of our support staff to call you. We also provide remote services for real-time support to ensure that technical issues are resolved in the minimum time possible.
Check your Upgrade Protection Status
If you are an existing BackupAssist version 4, 5 or version 6 user, enter your BackupAssist product key below to check your Upgrade Protection status and expiry date:
How do I buy Upgrade Protection?
When purchasing a new license of BackupAssist, you will automatically receive 3 months upgrade protection from the date of your license purchase as a free bonus. You can, however, choose to purchase additional Upgrade Protection in 12-month or 24-month increments when placing your initial order of BackupAssist. If you need to renew your Upgrade Protection, you may do so through the BackupAssist purchasing page. Any renewal made before the expiry date of your current subscription will include a 30% discount off the normal subscription price.
If your Upgrade Protection expires, you can continue to use BackupAssist but will have to pay the full upgrade price for any version release upgrade.
Frequently Asked Questions
Who can purchase Upgrade Protection?
Version 5 users can purchase Upgrade Protection. Version 3 and version 4 users can only purchase Upgrade Protection by first upgrading to Version 5 of BackupAssist. Version 5 upgrades purchased at the full upgrade price include 12 months Upgrade Protection as a free bonus.
I have BackupAssist v4. What happens when my Upgrade Protection expires?
To check the status of your Upgrade Protection for your BackupAssist version 4 license, use the 'Check your Upgrade Protection Status' facility above. If your Upgrade Protection has expired, you will need to purchase the upgrade to version 5, which includes 12 months Upgrade Protection as a free bonus.
What products are covered by the BackupAssist Upgrade Protection plan?
The Upgrade Protection subscription covers the BackupAssist license. All associated add-on licenses (Exchange Mailbox, SQL, etc) are upgraded for free whenever you upgrade BackupAssist to a new version (e.g. v5, v6, etc).
How does the Upgrade Protection coverage period work?
The first 3 months of coverage is complementary with a new BackupAssist v5 license purchase; after this period expires you will need to renew your Upgrade Protection within 3 months of the expiry date. To renew, visit the purchasing page and choose Upgrade Protection after clicking Purchase Now . Renewing before your current upgrade protection expires and save 30% of the normal Upgrade Protection price.
What is the difference between maintenance releases and software version updates?
A maintenance release fixes bugs, adds minor functionality or improves product performance. Maintenance releases are new builds for the current software version: for example, an upgrade from 4.0.0 to 4.0.1.
A software version update is a new release of the software with substantially increased functionality and product features. These updates will have a new leading version number: for example, from 4.0.0 to 5.0.0
How often will new versions of BackupAssist be released?
Software development cycles are usually between 16 and 26 months depending on the new functionality added. Release cycles can also be influenced by new product releases from vendors that BackupAssist is compatible with.
What upgrades do I get if I choose not to have an Upgrade Protection plan?
If you do not have an Upgrade Protection plan you will still be able to download and install maintenance releases, but in the event of a new software version release you will be required to purchase an upgrade at the full upgrade price.