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Is Your Version Still Supported?

Before contacting us, check to see if your version is still supported! Once it reaches its Software End-of-Life (EOL), we no longer offer assistance for this product.
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Do You Have BackupCare?

BackupCare is a subscription-based service that gives you access to priority phone and e-mail tech support. Make sure yours is active before you call.
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Submit Diagnostics (Recommended)

If you contact support from inside BackupAssist, you can submit your system diagnostics. This allows us to better troubleshoot your problem.

To submit your diagnostics:
  • Open the BackupAssist Console
  • Click on 'Help' in the toolbar
  • Click 'Contact Support...'
  • Fill in the fields
  • Make sure 'Submit system diagnostics with your query' is checked
  • Hit 'Send'
Submit a Ticket
Don't need to submit your diagnostics? Fill out the form below and we'll get back to you as soon as we can.
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Phone & Email Support

Contact us via phone or e-mail!
Americas & EMEA: 812-206-4265
Business hours: Monday to Friday, 9 a.m. – 5 p.m. US Eastern Time
(+1-812-206-4265 when dialing internationally)
Asia-Pacific: +61-3-9899-4681
Business hours: Monday to Friday, 9 a.m. – 5 p.m. Australian Eastern Time
support@backupassist.com